Webcast: Objection Handling for Customer Success Managers

Every CSM can relate to the meeting with the customer where they are not happy with something about your service. The customer asks for feature changes, new features, or customisations – among many more requests. Can you say no? How can you do this, and leave...

Webcast – Scaling Customer Success

Mike Grafham will be presenting this session from his experience at Microsoft driving one of the biggest at scale customer success teams globally. This is an interactive session for CustomerSuccessNetwork.org members, so come with your questions and challenges to...