Webcast, Change Management for Customer Success

REGISTER HERE To ensure that our customers are successful using our products and services, we often ask them to change either the way they work, or the tools they use to do their jobs. How well they go through this transition can be impacted by our change management...

Webcast: At Scale Techniques to Drive Usage

When you have many customers, how can you stay in touch with them and drive them to the right behaviours for success? Customer Success has much to learn from digital marketing to better influence success in low and tech touch customers – using campaigns,...

Webcast: Objection Handling for Customer Success Managers

Every CSM can relate to the meeting with the customer where they are not happy with something about your service. The customer asks for feature changes, new features, or customisations – among many more requests. Can you say no? How can you do this, and leave...

Webcast: Getting to Grips with Your Customer Success Data

In #CustomerSuccess we have access to a lot of data, so how can you make sense of it to get the most compelling understanding of what success looks like? Prasoon Ranjan will be sharing his experience on using Value-Based Management to have more impact with the way you...