The Partners can help build and grow your customer success team
The Associate team are consultants based across Europe. They are able to support you across the full customer success value chain, from strategy to executing with your team.
CSM Insight was founded by Adam Joseph to help organisations achieve two primary aims, to truly understand what makes them successful in the eyes of their customers and prospect and build world class Customer Success teams. He’s available to support your team.
We have a simple guiding philosophy: the primary vehicle for delivering scalable and profitable customer success in SaaS B2B companies is the product. It’s what we call Customer Success 2.0; when you need scalable and profitable NRR to maximise the value of your business. We work only with CEO’s, Heads of Customer Success and Heads of Product in B2B SaaS companies. People who are committed to driving the financial performance of their companies by delivering customer goals through a great, product-led customer experience. We help you build a deep understanding of customers’ goals and translate that into the product, processes and people you need to profitably win, satisfy, retain and grow your chosen customers.
Customer Success Enablement engagements (English+German) with immediately actionable deliverables. Trademarked VIM Framework, Strategy, Execution, Measurement of Results, Organizational Coaching
CustomerLink provide Customer Success technology and services including Natero software in EMEA and Customer Success Training and Consulting Services
At Spark, we believe in scaling customer success from the beginning. You shouldn’t hire your first CSM because you have fires to put out. Headquartered in London, Spark is boutique recruitment company that specialises in Customer Success…and guess what? We are not recruiters, we are Customer Success Managers. That’s right, we know the role better than anyone because we are Customer Success Managers. By utilising our own, and other extensive networks, we discover candidates that are more than just qualified on their CV.
If you’re thinking about a career in Customer Success or looking to scale your CS team, we are happy to have a free hiring consultation and give you any advice you need.
Q10 Consultancy focuses on helping companies to create the best customer experience and journey. This can be: -helping a startup to set up their customer centric organisation, to creating a customer journey and developing the appropriate processes and tools to become a success, -to looking at more seasoned customer journeys and see how we can optimise the journey, to prevent churn, drive retention, create loyalty and drive upsells. Setting up KPIs, segment their customers. – providing workshops or training about Customer Success – Interim Customer Success Management
We help SaaS vendors create business value & deliver customer delight by building their customer success best practices.
Nina offers coaching and workshops to help companies implement a mindful and compassion ate company culture.
CustomerSuccess Matters was created to provide guidance to companies at the start of their journey into Customer Success through a range of consulting offerings.
Success Track Enterprise (STE) provides CS consultancy services to European companies. STE helps shape CS approaches via a pragmatic framework – OPTIN².