The Partners can help build and grow your customer success team

The Associate Team.

The consultants based across Europe are able to support you across the full customer success value chain, from strategy to executing with your team.

Adam Joseph

Adam Joseph

http://www.csminsight.com/

CSM Insight was founded by Adam Joseph to help organisations achieve two primary aims, to truly understand what makes them successful in the eyes of their customers and prospect and build world class Customer Success teams. He’s available to support your team.

John Kelly

John Kelly

www.thecustomerlink.com

CustomerLink provide Customer Success technology and services including Natero software in EMEA and Customer Success Training and Consulting Services

Jan Schlosser

Jan Schlosser

http://www.customersuccess.ch

Customer Success Enablement engagements (English+German) with immediately actionable deliverables. Trademarked VIM Framework, Strategy, Execution, Measurement of Results, Organizational Coaching

Prasoon Ranjan

Prasoon Ranjan

http://www.customerquadrant.com/

We help SaaS vendors create business value & deliver customer delight by building their customer success best practices.

Sue Nabeth-Moore

Sue Nabeth-Moore

https://successtrackenterprise.com/

Success Track Enterprise (STE) provides CS consultancy services to European companies. STE helps shape CS approaches via a pragmatic framework – OPTIN².

Nina Vossschulte

Nina Vossschulte

http://www.yourhappyproject.com/

Nina offers coaching and workshops to help companies implement a mindful and compassion ate company culture.

Matt Myszkowski

Matt Myszkowski

http://www.customersuccessmatters.com/

CustomerSuccess Matters was created to provide guidance to companies at the start of their journey into Customer Success through a range of consulting offerings.

Katarina Kljajic

Katarina Kljajic

https://www.sparkldn.com/

At Spark, we believe in scaling customer success from the beginning. You shouldn’t hire your first CSM because you have fires to put out. Headquartered in London, Spark is boutique recruitment company that specialises in Customer Success…and guess what? We are not recruiters, we are Customer Success Managers. That’s right, we know the role better than anyone because we are Customer Success Managers. By utilising our own, and other extensive networks, we discover candidates that are more than just qualified on their CV.
If you’re thinking about a career in Customer Success or looking to scale your CS team, we are happy to have a free hiring consultation and give you any advice you need.

Dave Jackson

Dave Jackson

https://thecustomer.co/

We have a simple guiding philosophy: the primary vehicle for delivering scalable and profitable customer success in SaaS B2B companies is the product. It’s what we call Customer Success 2.0; when you need scalable and profitable NRR to maximise the value of your business. We work only with CEO’s, Heads of Customer Success and Heads of Product in B2B SaaS companies. People who are committed to driving the financial performance of their companies by delivering customer goals through a great, product-led customer experience. We help you build a deep understanding of customers’ goals and translate that into the product, processes and people you need to profitably win, satisfy, retain and grow your chosen customers.

Martine Niermans

Martine Niermans

Q10 Consultancy

Q10 Consultancy focuses on helping companies to create the best customer experience and journey. This can be: -helping a startup to set up their customer centric organisation, to creating a customer journey and developing the appropriate processes and tools to become a success, -to looking at more seasoned customer journeys and see how we can optimise the journey, to prevent churn, drive retention, create loyalty and drive upsells. Setting up KPIs, segment their customers. – providing workshops or training about Customer Success – Interim Customer Success Management

Customer Success Vendors