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May 2018

Gartner Customer Experience & Technologies Summit

24 May - 25 May
London London, United Kingdom

Turning Customer Experience Vision into Reality Customer Experience is at the top of every business' priority list. It concerns the CEO to the CMO and even the CIO. The emergence of new channels, customers change in expectations, behaviours and new customer data there are endless opportunities to gain competitive advantage and to make a world class CX strategy. Gartner research is a valuable resource for leaders in customer experience, offering must-have insight to help them make informed decisions. The program…

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Customer Success Cafe Berlin

25 May @ 6:00 pm - 8:00 pm
|Recurring Event (See all)

An event every month that begins at 6:00pm on day 25 of the month, repeating until 25 July, 2018

Berlin Berlin, Germany

The Customer Success Cafe is an informal event for CSMs of all levels to meet, discuss challenges and drink coffee. This initiative runs in a more intimate and smaller setting, where every customer success manager has someone to ask for insights. Join us for the third event of the Berlin series and feel free to stay for as long as your schedule allows. The Brut bar is the very first Vesper-Bar to serve Franco-German specialties in Berlin-Mitte. Please note, limited…

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Customer Success Café Workshop#1 – HIGH TOUCH ONLY

29 May @ 7:30 pm - 10:30 pm
Paris Paris, France

Bonjour à tous, Au delà des Customer Success Café, nous tentons un nouveau format! Le workshop est limité à 5 personnes. L'objectif est de ressortir de cette séssion de travail avec des actions et idées concrètes à nos problématiques CSM. Des discussions, des échanges... Partageons nos connaissances et acquis! Les inscriptions seront validées pour n'intégrer que les CSM s'occupant uniquement des high touch customers Si l'evenement est noté comme COMPLET, n'hésitez pas à me contacter en privé, elisabeth.courland@gmail.com, pour vous…

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London Pulse Local

30 May @ 6:00 pm - 8:00 pm
London London, United Kingdom

London Pulse Local We are hosting our first Pulse Local event in partnership with Gainsight - get excited! We are going to have a few speakers on the night, including Dan Steinman from Gainsight, discussing key Customer Success topics and sharing their learnings and experiences with you. There will be time for Q&As and networking with other attendees. We hope to see you there - Lauren and Marcel 🙂 * When you arrive at WeWork, please check in via the…

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Customer Success Practitioners – Paris

30 May @ 6:30 pm - 9:00 pm
Paris Paris, France

ContentSquare Case Study et Ateliers Thématiques - Nous sommes heureux de proposer le prochain meet-up customer success Paris le 30 mai à 18.30. Cette-fois, c'est le tour de ContentSquare et Robin et son équipe de nous accueillir. Un grand merci à eux:) Agenda proposé: - 18.30 - 19.00 Accueil et networking - 19.00 - 19.30 Bienvenue par Content Square + Case Study - "Comment nous avons monté notre organisation et équipe customer success" + Q/A - 19.30 - 20.15 Ateliers…

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June 2018

Customer Success Cafe – London East

1 June @ 8:00 am - 9:30 am
|Recurring Event (See all)

An event every month that begins at 8:00am on day 1 of the month, repeating until 6 December, 2018

London London, United Kingdom

An informal monthly catch up hosted by community members of CustomerSuccessNetwork.org as a place for Customer Success Managers of all levels to meet, discuss challenges and drink coffee. Stay as long as your diary allows.

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Customer Success Workshop High Touch #2

4 June @ 7:00 pm - 10:00 pm
Paris Paris, France

Bienvenue sur cette seconde édition du Workshop High Touch Paris! Le workshop est limité à 6 personnes. L'objectif est de ressortir de cette séssion de travail avec des actions et idées concrètes à nos problématiques CSM. Des discussions, des échanges... Partageons nos connaissances et acquis! Les inscriptions seront validées pour n'intégrer que les CSM s'occupant uniquement des low touch customers (1 to many). Si l'evenement est noté comme COMPLET, n'hésitez pas à me contacter en privé, elisabeth.courland@gmail.com, pour vous inscrire…

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Barcelona Customer Success

5 June @ 6:30 pm - 8:30 pm
Barcelona Spain

Topic: Onboarding Process Special Guest: Seb Hammond, Implementation Director. Agenda: 20min - Networking (an opportunity to get a know each other) 40min - Talk about Implementation 15min - break 30min - questions to Seb. 15min - conclusion and express next meet up topics. This meeting is open to anyone interested in Customer Success! REGISTER HERE

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Customer Success Workshop Low Touch #2

12 June @ 7:00 pm - 10:00 pm
Paris Paris, France

Bienvenue sur cette seconde édition du Workshop Low Touch Paris! Le workshop est limité à 6 personnes. L'objectif est de ressortir de cette séssion de travail avec des actions et idées concrètes à nos problématiques CSM. Des discussions, des échanges... Partageons nos connaissances et acquis! Les inscriptions seront validées pour n'intégrer que les CSM s'occupant uniquement des low touch customers (1 to many). Si l'evenement est noté comme COMPLET, n'hésitez pas à me contacter en privé, elisabeth.courland@gmail.com, pour vous inscrire…

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Webcast: Objection Handling for Customer Success Managers

14 June @ 3:00 pm - 4:00 pm

Every CSM can relate to the meeting with the customer where they are not happy with something about your service. The customer asks for feature changes, new features, or customisations - among many more requests. Can you say no? How can you do this, and leave the meeting wit the customer in agreement. Join Karl Harriau for his session on Objection Handling. He shares his experience on how to getting to a good outcome with a customer without always saying…

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