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Webcast, Change Management for Customer Success

14 March @ 3:00 pm - 4:00 pm

REGISTER HERE

To ensure that our customers are successful using our products and services, we often ask them to change either the way they work, or the tools they use to do their jobs. How well they go through this transition can be impacted by our change management process and support.

This webcast will cover:
1. What is Change Management and why it is important for Customer Success?
2. How can Customer Success professionals start applying Change Management to their customer approach?

Kate Forgione is a Top 100 Global CS strategist and leader and a co-founder of the Customer Success Network. Her experience in Organisational and People Development has shaped Customer Success strategies in companies like Yammer and Microsoft.

Join us to learn how you can begin to apply Change Management to support Customer Success at your organisation!

Details

Date:
14 March
Time:
3:00 pm - 4:00 pm
Event Category:
Event Tags:
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Website:
https://zoom.us/webinar/register/6415511021716/WN_h-FnCfNrQTqgX5LdpjhHkQ

Venue

Online

Organiser

Customer Success Network
Email:
founders@customersuccessnetwork.org