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Customer Engagement Transformation Conference
12 November - 13 November
Transforming to Survive in this Brave New Customer World
More than 300 delegates attended our first Customer Engagement Transformation Conference in London with the event being hailed for its world class content and its organisation by delegates, speakers and sponsors alike. This CPD accredited conference followed on from our two hugely successful Customer Engagement Transformation Directors Forums in 2015 and 2016 and was testament to the imperative for organisations to constantly evolve their customer engagement strategies.
This conference focussed firmly on the key issues, challenges and opportunities around engaging our customers – and our people – and included world class case studies, expert opinion and analysis, panel discussions and high level interactive networking and polling technology.
Real life end user case studies of course took pride of place in dominating the agenda at the conference and our delegates learned about the customer engagement transformation strategies of organisations such as Apple, Disney, IKEA, Lego, Sky, NHS, Lloyds Banking Group, RAC, o2, Virgin Holidays, Alliance Healthcare and many more.
Our Customer Engagement Transformation Conference was delivered against a backcloth where growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace, and engage more closely, with their customers.